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Helping Businesses Look Better,
Work Better, and Grow Better

Many organizations struggle because

design, technology, and operations function independently.

My work focuses on bringing those areas together through structured systems, documented processes, and user-centered experiences that improve efficiency, communication, and execution.

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More Than a Designer.
More Than an Administrator.

20+ Years Combined Experience Across

  • Design & Communications

  • CRM & Systems Administration

  • Business Operations

  • Process Improvement

  • Workflow Development

  • Client Journey Optimization

CORE COMPETENCIES

EXPERTISE

CRAFTING A STORY

Connecting strategy, content and creative execution to help organizations communicate clearly.

  • Marketing Operations & Campaign Execution

  • Brand Strategy & Visual Communications

  • Content Strategy & Development

  • SEO & Digital Marketing

  • Creative Production & Direction

  • Website & Digital Content Strategy

  • Internal & Organizational Communications

  • Presentation & Information Design

  • Campaign Messaging & Audience Engagement

  • Marketing Analytics & Performance Insights

ORGANIZING THE WORK

Bringing people, priorities and processes together to move work from idea to execution.

  • Cross-Functional Project Leadership

  • Strategic & Operational Planning

  • Project Coordination & Execution

  • Process & Workflow Improvement

  • Stakeholder & Team Coordination

  • Corporate Training & Development

  • SOPs, Playbooks & Documentation

  • Organizational & Department Planning

  • Onboarding & Employee Resources

  • Process Governance & Accountability

BUILDING THE SYSTEMS

Building the technology, workflows and knowledge infrastructure teams need to work effectively.

  • CRM & Systems Administration

  • Workflow Automation & Integration

  • Pipeline & Lifecycle Management

  • Data Management & Integrity

  • Reporting, Dashboards & Analytics

  • Knowledgebase Development & Governance

  • Platform & User Administration

  • User Training & Technology Adoption

  • Intake & Client Journey Systems

  • Forms, Fields & Process Logic

  • AI interfaces and AI-assisted productivity tools

SKILLS

I've been fortunate to wear many hats throughout my career. The skills below reflect the areas where I've gained the most experience and delivered the greatest impact.

SKILLS
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Systems & Platform Administration

CRM Configuration & Reporting

Graphic Design

Process Mapping

Training Development

Project Management

Technical Documentation

Knowledge Management

"Most of my work happens behind the scenes. The best outcome is when everything just works, the team is successful, and the company shines because of it."

- Shara Perkins

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READY FOR WHAT'S NEXT?

Let's Build Something Better Together

Whether you're improving operations, implementing technology, designing customer experiences, or launching a new initiative, I enjoy helping organizations turn ideas into practical, scalable solutions.

CONTACT ME

Creative Systems & Business Operations Professional

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  • Shara
    (pronounced SHARE-uh: like Sarah with a "Sh")

Email:

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© 2026 By Shara Perkins |  All Rights Reserved

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